When you re having issues with your cable modem many service providers will test your signal strength from their end but you can do this on your own.
Cable modem tester.
When you check the signal strength on a cable modem you can help your provider diagnose your problems much more quickly and get things working the way that they should.
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For best results connect your laptop or computer directly to your home s router with an ethernet cable instead of using wifi.
These test results are often lower than your plan speed due to various factors outside your internet provider s control including wifi conditions and device capabilities.
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You can also check for faster bandwidth service available from fusion connect in less than a minute.
Test your internet speed with the spectrum internet speed test.
Unbeknownst to most people cable modems and other broadband modems have diagnostic and logging functions built in just like routers.
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For example if you run these test on a wireless router and you have problems but then run the test on a modem and do not have problems then your router is the issue.
The cox internet speed test is backed by ookla and measures the ping latency download speed and upload speed between your device and a test server.
Restart your router or modem and rerun the test to check internet speed.
With this knowledge of a direct modem test versus a test over wireless internet you can now use the process of elimination to determine if the problem is your router or your modem.
While some people do occasionally peek at the control panel of their router very few people ever look at their modems or even realize they can do so.
Note that it does not measure the speed cox is delivering to your modem since many factors affect the speed in your home as it s processed by your modem device and everything in between.
If you use a wifi connection multiple factors can impact your internet speed such as distance from spectrum equipment walls or even furniture.
If after these tips you are still seeing slow speeds contact your broadband provider for help diagnosing the issue.